POLICY 1: USER AGREEMENT
1. Introduction
Welcome to Marketal.in ("Marketal", "Platform", "We", "Us", "Our").
Marketal is a business networking, marketplace, directory, community, RFQ, lead-generation, recruitment, event, and business-growth platform designed primarily for MSMEs, business owners, manufacturers, suppliers, distributors, consultants, and service providers.
By accessing the Marketal website, mobile application, or any services provided through the Platform, you agree to be bound by this User Agreement.
2. Eligibility
Users must:
Be at least 18 years of age.
Have legal capacity to enter into contracts.
Provide accurate registration details.
Use the platform only for lawful business purposes.
Businesses registering on Marketal must have legal authority to represent the organization.
3. Account Registration
Users agree to:
Register using authentic information.
Maintain updated contact information.
Protect login credentials.
Notify Marketal about unauthorized access.
Users remain responsible for all activities performed through their accounts.
4. Marketal Services
Marketal may provide:
Business Discovery
Business Directory
Business Profiles
Product Listings
Service Listings
Networking
Business Connections
Communities
Groups
Discussions
Marketplace
Product Showcase
Service Marketplace
Business Promotions
Opportunities
RFQs
Leads
Buyer Requirements
Supplier Discovery
Growth Services
Events
Recruitment
Advertising
Featured Listings
5. User Content
Users may upload:
Business Information
Product Photos
Videos
Reels
Brochures
Certifications
Reviews
RFQs
Ads
Users retain ownership of submitted content.
However, users grant Marketal a worldwide, royalty-free, non-exclusive license to:
Display
Promote
Publish
Distribute
Save
such content through Platform services.
6. Prohibited Conduct
Users shall not:
❌ Create fake business profiles
❌ Misrepresent certifications
❌ Post false RFQs
❌ Engage in spam
❌ Upload malware
❌ Use automated bots without authorization
❌ Violate laws
❌ Infringe intellectual property rights
7. Membership Plans
Marketal may offer:
Free Membership
Silver Membership
Bronze Membership
Gold Membership
Platinum Membership
Diamond Membership Plans
Benefits may vary and may be modified periodically.
8. Account Suspension
Marketal may suspend or terminate accounts for:
Fraud
Misrepresentation
Abuse
Spam
Repeated policy violations
9. Limitation of Liability
Marketal is a technology platform.
Marketal does not guarantee:
Sales
Leads
Orders
RFQ responses
Supplier quality
Commercial success
Business Growth
Users conduct independent business decisions at their own risk.
10. Governing Law
This Agreement is governed by Indian laws.
Jurisdiction shall remain Pune, Maharashtra.
POLICY 2: PRIVACY POLICY
1. Purpose
This Privacy Policy explains how Marketal collects, uses, stores, processes, and protects user information.
2. Information Collected
Business Information
Company Name
GST Number
Udyam Registration Number
PAN
CIN
Address
Products
Services
User Information
Name
Mobile Number
Designation
Technical Information
Device Information
Browser Information
IP Address
Session Information
Activity Information
RFQs
Marketplace Activity
Group Participation
Searches
Business Connections
3. Uses of Information
Information may be used for:
Verification
Trust Score Calculation
Profile Creation
Buyer-Supplier Matching
Business Recommendations
Lead Distribution
Customer Support
Marketing Communication
Security Monitoring
4. Public Profile Data
Marketal is a networking platform.
Therefore selected information may be publicly displayed:
Company Name
Products
Services
Certifications
Business Description
5. Data Sharing
Data may be shared:
With verified business users
For buyer-supplier matching
For RFQ distribution
For legal compliance
Marketal shall not sell personal information without user consent.
6. User Rights
Users may:
✅ Access Data
✅ Correct Data
✅ Update Data
✅ Request Deletion
✅ Withdraw Consent
7. Data Retention
Data may be retained:
During active account period
To comply with legal obligations
For dispute resolution
For fraud prevention
8. Cross-Border Processing
Where services involve international users or infrastructure providers, data may be processed in accordance with applicable legal requirements.
9. Contact
Marketal.business@gmail.com
POLICY 3: COOKIES POLICY
1. What are Cookies?
Cookies are small text files stored on a user device that help websites remember information and improve functionality.
2. Types of Cookies Used
Necessary Cookies
Required for:
Login
Authentication
Security
Performance Cookies
Used for:
Website analytics
Performance optimization
Usage statistics
Functional Cookies
Remember:
Language
User preferences
Search settings
Personalization Cookies
Used to provide:
Supplier recommendations
RFQ recommendations
Community suggestions
Marketing Cookies
Used for:
Campaign tracking
Advertisement optimization
Promotional analysis
3. Cookie Consent
Users may:
Accept Cookies
Reject Non-Essential Cookies
Modify Cookie Preferences
4. Cookie Management
Users can manage cookies through browser settings.
Disabling certain cookies may affect user experience.
POLICY 4: DATA SECURITY POLICY
1. Objective
Marketal is committed to safeguarding business and personal information.
2. Security Principles
Confidentiality
Data shall only be accessible to authorized personnel.
Integrity
Information shall remain accurate and protected against unauthorized modifications.
Availability
Services should remain available whenever reasonably possible.
3. Security Controls
Authentication
Mobile OTP
Email Verification
Password Protection
Access Controls
Role-Based Access
Limited Administrative Access
Audit Logs
Encryption
Marketal shall use reasonable encryption methods for:
Data Transmission
Account Credentials
Sensitive Information
4. Verification Documents
Documents may include:
GST Certificates
Udyam Certificates
PAN
Address Proof
Verification Photos
These documents shall be processed only for verification and trust-building purposes.
5. Incident Response
If a security incident occurs:
Investigation shall be initiated.
System impact shall be assessed.
Corrective actions shall be implemented.
Users may be informed when necessary.
6. User Responsibilities
Users shall:
✅ Use strong passwords
✅ Protect account access
✅ Report suspicious activity
✅ Avoid sharing credentials
7. Data Backup
Marketal may maintain periodic backups to ensure service continuity and disaster recovery.
Policy 1: User Agreement
Policy 2: Privacy Policy
Policy 3: Cookies Policy
Policy 4: Data Security Policy
Part 1 (Expanded Legal Version)
POLICY 1: USER AGREEMENT
1. Acceptance of Agreement
By accessing, registering, downloading, browsing, posting content, purchasing services, purchasing subscriptions, or otherwise using Marketal.in ("Platform"), whether through website, mobile application, APIs, or other digital channels, the User agrees to be legally bound by this User Agreement.
If a User does not agree with any provision contained herein, the User shall immediately discontinue use of the Platform.
2. Definitions
"Platform"
Means Marketal.in, its website, mobile applications, software, APIs, communities, products, services, marketplace, directory, RFQ services, networking tools and related offerings.
"User"
Means any individual, business entity, company, LLP, partnership, proprietor, consultant, service provider, buyer, supplier, distributor, dealer, recruiter or visitor using the Platform.
"Business Profile"
Means information uploaded by a User representing a business, products, services, certifications, capabilities, or commercial information.
"Content"
Includes:
Text
Images
Logos
Product Listings
Videos
Reels
Documents
RFQs
Reviews
Ratings
Comments
Community Posts
3. Eligibility
A User must:
Be at least 18 years old.
Possess legal capacity to enter contracts.
Be authorized to represent the business being registered.
Provide true and accurate information.
Marketal reserves the right to request proof of authorization at any time.
4. Account Registration
Users must:
Maintain Accuracy
All information provided shall remain accurate, current and complete.
Protect Credentials
The User is solely responsible for:
Password security
OTP access
Email account security
Unauthorized Access
The User shall promptly notify Marketal regarding:
Unauthorized access
Security breach
Suspicious activity
5. Services Offered
The Platform may provide:
Business Discovery
Business Directory
Product Directory
Supplier Directory
Service Directory
Marketplace
Product Showcase
Service Listing
Business Promotions
Networking
Connections
Communities
Industry Groups
Business Discussions
Opportunity Services
RFQs
Lead Generation
Supplier Discovery
Buyer Discovery
Referral Opportunities
Knowledge Services
Videos
Reels
Events
Webinars
Success Stories
Marketal may modify, suspend or discontinue any service without prior notice.
6. User Conduct
Users shall:
✅ Maintain professional conduct
✅ Respect intellectual property rights
✅ Provide truthful business information
✅ Use the Platform lawfully
Users shall not:
❌ Create fake business identities
❌ Upload deceptive content
❌ Promote illegal products
❌ Send unsolicited spam
❌ Reverse engineer platform systems
❌ Manipulate Trust Scores
❌ Misrepresent certifications or capacities
7. Intellectual Property
User Ownership
Users retain ownership of their original content.
License Granted to Marketal
Users grant Marketal a worldwide, perpetual, royalty-free, non-exclusive license to:
Display
Publish
Store
Reproduce
Promote
Distribute
such content for operation, promotion, marketing, and delivery of platform services.
8. Marketplace Disclaimer
Marketal is not:
Buyer
Seller
Manufacturer
Distributor
Agent
Marketal serves only as a technology platform connecting businesses.
Users bear full responsibility for commercial transactions.
9. RFQ Disclaimer
Marketal does not guarantee:
Responses
Quotations
Orders
Sales
Revenue
RFQs are informational and matching services only.
10. Suspension & Termination
Marketal may:
Restrict access
Suspend accounts
Remove content
Terminate memberships
for:
Fraud
Abuse
Non-compliance
Reputational risks
Legal violations
without prior notice where necessary.
11. Limitation of Liability
To the fullest extent permitted by law:
Marketal shall not be liable for:
Business losses
Revenue losses
Profit losses
Procurement losses
Marketplace disputes
Reputation damage
Data loss
Consequential damages
12. Indemnity
Users agree to indemnify and hold harmless Marketal against claims arising from:
User activities
Content uploaded
Contract disputes
Intellectual property violations
Marketplace transactions
13. Governing Law
This Agreement shall be governed by laws of India.
Exclusive jurisdiction:
Pune, Maharashtra, India
POLICY 2: PRIVACY POLICY
1. Purpose
Marketal values user privacy and adopts mechanisms for collection, processing, storage and protection of personal and business information.
2. Information Collected
User Information
Name
Mobile Number
Designation
Profile Photograph
Business Information
Business Name
GST Number
Udyam Number
PAN
CIN
Address
Turnover Information
Product Information
Usage Information
Searches
RFQs
Group Participation
Messaging Activity
Business Engagement
3. Legal Basis of Processing
Marketal processes information based on:
User Consent
Contractual Necessity
Compliance Obligations
Legitimate Business Interests
4. Purposes
Information may be processed for:
Verification
Identity Verification
Business Verification
Platform Services
Matching
Recommendations
RFQs
Directories
Growth Services
Lead Generation
Community Building
Market Intelligence
Marketing
Emails
Notifications
Campaigns
5. User Generated Content
Content voluntarily shared may become publicly visible.
Examples:
Products
Videos
Profile Information
RFQs
Reviews
Users remain responsible for uploaded content.
6. Data Disclosure
Data may be disclosed:
With User Consent
For business networking and commercial interactions.
Legal Requirements
Government authorities.
Law enforcement requests.
Court orders.
7. User Rights
Users may request:
Access
Obtain information regarding held data.
Correction
Correct inaccurate information.
Deletion
Delete information subject to legal retention obligations.
Withdrawal
Withdraw consent where applicable.
8. Retention
Data may be retained:
During active membership
For legal compliance
For fraud prevention
For dispute resolution
POLICY 3: COOKIES POLICY
1. Purpose
Cookies enhance:
User experience
Security
Personalization
Platform performance
2. Essential Cookies
Required for:
Login
Security
Session management
Disabling these may affect platform functionality.
3. Functional Cookies
Used for:
Language settings
Preferences
Saved searches
User experience
4. Analytics Cookies
Used to understand:
Popular content
Platform usage
User engagement
5. Marketing Cookies
Used for:
Campaign attribution
Ad effectiveness
User acquisition analysis
6. Cookie Management
Users may:
Accept
Reject
Disable cookies
through browser and device settings.
7. Third-Party Technologies
Marketal may use:
Analytics Platforms
Communication Platforms
Advertisement Platforms
which may create their own cookies.
POLICY 4: DATA SECURITY POLICY
1. Information Security Objective
Marketal adopts commercially reasonable security practices to protect information assets.
2. Security Governance
Security controls include:
Access Control
Role-based access
Permission restrictions
Audit logging
Authentication
OTP verification
Password controls
Session management
Infrastructure Security
Firewalls
Monitoring systems
Secure hosting environments
3. Verification Document Security
Documents uploaded for trust processes including:
GST
Udyam
PAN
Address Proof
shall be restricted to authorized verification personnel.
4. Data Classification
Public
Business profile information.
Internal
Operational information.
Confidential
User identities and verification documents.
5. Incident Response
Upon discovery of a security incident:
Incident logged.
Access restricted.
Impact assessed.
Corrective actions implemented.
Regulatory compliance reviewed.
6. Backup & Recovery
Marketal may maintain backups for:
Business continuity
Disaster recovery
System restoration
7. User Security Obligations
Users shall:
✅ Use strong passwords
✅ Protect account credentials
✅ Enable security controls
✅ Report suspicious activity
8. No Absolute Security Guarantee
While Marketal implements security measures, no digital transmission or storage system can be guaranteed as absolutely secure.
Users acknowledge and accept residual cyber-security risks.
Refund & Cancellation Policy
Trust Badge & Verification Policy
Community Guidelines
Marketplace Policy
RFQ Policy
Content & Reels Policy
Buyer & Supplier Policy
Grievance Redressal Policy
DPDP Consent Notice
Accessibility Statement & Terms
Marketal.in Extended Privacy Policy
POLICY 2: PRIVACY POLICY:
Effective Date: [16/10/2026]
1. INTRODUCTION
Marketal.in ("Marketal", "Platform", "Company", "We", "Us", "Our") respects the privacy of its users and is committed to protecting personal, professional, and business information entrusted to us.
This Privacy Policy explains:
What information we collect
How information is collected
How information is used
How information is shared
User rights
Security measures
Retention practices
This Policy applies to:
Website
Mobile Applications
Business Directory
Marketplace
RFQ Platform
Community Groups
Business Networking Services
Events & Promotions
By using Marketal, Users agree to this Privacy Policy.
2. INFORMATION WE COLLECT
2.1 Personal Information
Marketal may collect:
Full Name
Email Address
Mobile Number
Designation
Profile Photograph
Social Media Profile Links
2.2 Business Information
Marketal may collect:
Company Name
GSTIN
Udyam Registration Number
PAN Number
CIN Number
Business Address
Website Information
Nature of Business
Business Categories
2.3 KYC & Verification Information
For Trust Badge and Verification programs:
GST Certificates
Udyam Certificates
PAN Copies
Address Proofs
Business Registration Documents
Factory Photos
Owner Verification Images
2.4 Commercial Information
Marketal may collect:
Product Listings
Service Listings
RFQs
Purchase Requirements
Catalogue Information
Pricing Information
Export Information
2.5 Community & Networking Information
Marketal may collect:
Posts
Likes
Comments
Reels
Messages
Community Participation
Group Memberships
Connection Activities
2.6 Technical Information
Marketal may automatically collect:
IP Address
Device ID
Browser Information
Login Activity
Operating System
Device Type
Application Version
3. PURPOSE OF COLLECTION
Marketal may collect and process information for:
Identity Management
User Authentication
Account Creation
Account Recovery
Fraud Prevention
Business Verification
Trust Score Calculation
Business Validation
Profile Verification
Trust Badge Issuance
Platform Services
Supplier Matching
Customer Discovery
RFQ Distribution
Lead Generation
Marketplace Operations
Marketing & Communication
Platform Notifications
Product Updates
Event Invitations
Promotional Campaigns
Opportunity Alerts
Analytics & Improvements
Usage Analytics
User Experience Improvements
Security Monitoring
Service Optimization
4. USER GENERATED CONTENT
Users voluntarily publish content including:
Products
Services
Catalogues
Videos
Reels
RFQs
Business Information
Community Posts
Such content may become publicly accessible.
Users remain fully responsible for content published through their accounts.
5. INFORMATION SHARING
Marketal may share information:
With Platform Users
For:
Business Matching
Networking Activities
RFQ Participation
Buyer-Seller Discovery
With Service Partners
Marketal may engage:
Technical Service Providers
Hosting Providers
Analytics Providers
Verification Partners
Payment Providers
Legal Compliance
Information may be disclosed:
Under court orders
To government authorities
To law enforcement agencies
For legal proceedings
6. DATA RETENTION
Marketal may retain information:
During active usage
During subscription periods
For legal obligations
For audit requirements
For fraud prevention
Following account closure, Marketal may retain information where legally required.
7. USER RIGHTS
Users may:
Access Information
Request information maintained by Marketal.
Correction
Correct inaccuracies.
Withdrawal of Consent
Withdraw processing consent where applicable.
Account Closure
Request account closure and deletion.
Objection
Raise objections regarding data processing.
8. INTERNATIONAL USERS
Users acknowledge that information may be processed using facilities and infrastructure located in India and other jurisdictions where service providers operate.
9. CHILDREN
Marketal services are intended only for users above 18 years of age.
10. PRIVACY POLICY MODIFICATIONS
Marketal reserves the right to amend this Policy periodically.
Continued use constitutes acceptance of revisions.
11. CONTACT
Maketal.business@gmail.com
POLICY 3: COOKIES POLICY
Marketal.in Cookies Policy
Effective Date: [16/10/2026]
1. PURPOSE
Marketal uses Cookies and similar technologies to improve user experience, personalize content, enhance security, and optimize platform performance.
2. WHAT ARE COOKIES?
Cookies are small text files stored on a user's device when accessing a website or application.
Cookies help:
Remember preferences
Improve performance
Enhance security
Deliver personalized experiences
3. TYPES OF COOKIES USED
Essential Cookies
Necessary for:
Login
Session Management
Security
Authentication
Without these cookies the Platform may not function properly.
Functional Cookies
Used for:
Language Preferences
Saved Searches
Community Preferences
User Interface Settings
Performance Cookies
Used to understand:
User Behavior
Popular Pages
Feature Usage
Device Performance
Personalization Cookies
Used to provide:
Recommended Businesses
Suggested Communities
RFQ Recommendations
Product Suggestions
Export Opportunities
Advertising Cookies
Used for:
Campaign Measurement
Advertisement Optimization
Conversion Tracking
4. THIRD-PARTY COOKIES
Marketal may use services involving:
Analytics
Security Services
Marketing Platforms
Payment Providers
Such providers may set cookies according to their own policies.
5. MOBILE APP TECHNOLOGIES
Mobile applications may utilize:
Device Identifiers
Push Notification Tokens
SDK Technologies
Usage Analytics
to improve service quality.
6. COOKIE MANAGEMENT
Users may:
Accept all cookies
Reject non-essential cookies
Delete cookies
Modify browser settings
Certain functionality may become unavailable upon disabling cookies.
7. CONSENT
By continuing to use Marketal after receiving cookie notifications, users consent to the use of cookies described in this Policy.
8. MODIFICATIONS
Marketal reserves the right to modify this Policy.
9. CONTACT
Marketal.business@gmail.com
POLICY 4: DATA SECURITY POLICY
Marketal.in Data Security Policy
Effective Date: [16/10/2026]
1. OBJECTIVE
Marketal is committed to safeguarding information from:
Unauthorized Access
Unauthorized Modification
Unauthorized Disclosure
Unauthorized Destruction
2. SECURITY PRINCIPLES
Confidentiality
Information shall only be accessible by authorized persons.
Integrity
Information shall remain accurate and protected against unauthorized modification.
Availability
Systems shall be maintained to provide reasonable accessibility and uptime.
3. SECURITY GOVERNANCE
Marketal shall implement reasonable administrative, technical, and organizational controls designed to protect Platform information.
4. ACCESS CONTROL
Marketal may implement:
Role-Based Access Control (RBAC)
Privileged Access Restrictions
Administrative Approval Workflows
Multi-Level Authorization
Employees and contractors receive access only to information necessary for assigned responsibilities.
5. AUTHENTICATION CONTROLS
Security measures may include:
OTP Verification
Password Authentication
Session Controls
Device Validation
Login Monitoring
6. INFORMATION CLASSIFICATION
Public Information
Business profile information intended for public visibility.
Examples:
Company Name
Products
Services
Business Description
Internal Information
Operational information intended only for authorized Team Members.
Confidential Information
Includes:
Verification Documents
Personal Information
Authentication Information
Financial Records
7. DOCUMENT SECURITY
Documents submitted for verification including:
GST Certificate
Udyam Registration
PAN Documents
Address Proofs
Factory Verification Evidence
shall be restricted to authorized verification personnel.
8. NETWORK SECURITY
Marketal may deploy:
Firewall Technologies
Malware Detection Systems
Threat Monitoring Systems
Intrusion Prevention Measures
to protect infrastructure.
9. ENCRYPTION
Marketal may employ commercially reasonable encryption measures for:
Authentication Credentials
Data Transmission
Sensitive Records
Security Tokens
10. BACKUP & RECOVERY
Marketal may maintain backups to support:
Disaster Recovery
Business Continuity
Service Restoration
Data Recovery
No backup system guarantees complete prevention of data loss.
11. INCIDENT RESPONSE
Upon identification of a security incident:
Step 1
Assess the incident.
Step 2
Contain affected systems.
Step 3
Investigate causes.
Step 4
Implement corrective measures.
Step 5
Notify affected parties where legally required.
12. USER SECURITY RESPONSIBILITIES
Users shall:
✅ Protect credentials
✅ Use strong passwords
✅ Maintain device security
✅ Avoid credential sharing
✅ Report suspicious activity
Users are responsible for activities occurring through their accounts.
13. THIRD-PARTY PROVIDERS
Marketal may engage third-party vendors for:
Hosting
Storage
Payments
Analytics
Verification
While Marketal performs reasonable due diligence, Marketal cannot guarantee the security practices of every third-party provider.
14. SECURITY DISCLAIMER
No system connected to the Internet is entirely secure.
Users acknowledge and accept that:
Cybersecurity risks may exist.
Unauthorized attacks may occur.
Technology limitations exist.
Marketal does not guarantee absolute security but commits to implementing commercially reasonable safeguards.
15. REGULATORY COMPLIANCE
Marketal endeavors to maintain security practices aligned with applicable Indian laws and regulatory requirements governing digital services and data protection.
16. POLICY MODIFICATIONS
Marketal reserves the right to modify this Policy periodically.
Continued use of the Platform constitutes acceptance of updated terms.
17. CONTACT
Marketal.business@gmail.com
POLICY 5: REFUND & CANCELLATION POLICY
Marketal.in Refund & Cancellation Policy
Effective Date
[16/10/2026]
1. PURPOSE
This Refund & Cancellation Policy governs:
Membership Plans
Advertising Packages
Promotional Services
Events
Sponsored Listings
Marketplace Services
RFQ Services
offered through Marketal.in.
2. GENERAL PRINCIPLE
Marketal primarily provides:
Digital Services
Membership Services
Business Networking Services
Marketplace Access
Lead & RFQ Access
Accordingly, many services begin delivering value immediately after activation and may therefore be non-refundable.
3. MEMBERSHIP SUBSCRIPTIONS
3.1 Membership Plans Covered
This Policy applies to:
Free Membership
Silver Membership
Gold Membership
Platinum Membership
Enterprise Membership
Promotional Memberships
3.2 Cancellation of Membership
Users may cancel auto-renewal of memberships at any time.
Cancellation of auto-renewal:
✅ Stops future billing
✅ Prevents renewal charges
❌ Does not terminate active membership immediately
Users shall continue receiving benefits until the current membership term expires.
3.3 Refund Eligibility
Membership fees shall generally be:
Non-refundable
including:
Membership Activation Fees
Subscription Fees
Upgrade Charges
Promotional Plan Fees
3.4 Exceptional Refund Situations
Marketal may consider refunds where:
Duplicate Payment
A User accidentally makes multiple payments for the same service.
Incorrect Charge
An incorrect amount is charged due to a technical error.
Platform Failure
Services cannot be activated due solely to a Marketal technical fault.
Failed Transaction
Money has been debited but service activation has failed.
Marketal reserves sole discretion regarding such refund requests.
4. FEATURED LISTINGS & ADVERTISEMENTS
Covered Services
Homepage Listings
Sponsored Business Profiles
Promotional Campaigns
Banner Advertisements
Featured Categories
RFQ Promotions
Refund Rule
Once advertisement delivery has commenced:
No Refund
shall ordinarily be provided.
Users acknowledge that promotional exposure itself constitutes delivery of service.
5. MARKETPLACE TRANSACTIONS
Marketal is Not a Seller
Marketal:
Does not own inventory.
Does not manufacture products.
Does not ship goods.
Marketal acts solely as a technology platform.
Buyer-Seller Relationship
All commercial transactions occur directly between:
Buyer
Seller
Marketal is not party to such commercial contracts.
Product Refunds
Refunds for products shall be governed by:
Seller Policy
Commercial Agreement
Purchase Order Terms
between Buyer and Seller.
Service Refunds
Refunds relating to professional services shall be handled directly between:
Service Provider
Customer
Marketplace Disclaimer
Marketal shall not be liable for:
Product Defects
Quality Issues
Delivery Failures
Shipment Delays
Warranty Claims
Replacement Claims
6. EVENT REGISTRATIONS
User Cancellation
Event-specific terms shall apply.
Event registrations may be:
Fully Refundable
Partially Refundable
Non-refundable
depending on event conditions.
Event Postponement
Where Marketal postpones an event:
Users may receive:
Revised Access
Credit Note
Event Transfer
depending on event circumstances.
Event Cancellation by Marketal
Where an event is cancelled entirely:
Users may receive:
Full Refund OR
Event Credit OR
Alternate Event Access
at Marketal's discretion.
7. RFQ SERVICES
Users acknowledge that:
RFQ services provide:
Business Opportunities
Supplier Discovery
Procurement Visibility
but do not guarantee:
Orders
Leads
Revenue
RFQ Responses
No refunds shall be provided merely because expected commercial outcomes were not achieved.
POLICY 6: TRUST BADGE & VERIFICATION POLICY
Purpose
Marketal uses various verification mechanisms to help users identify trustworthy businesses.
1. TRUST FRAMEWORK
The Marketal Trust System may include:
Business Verification
Document Verification
Address Verification
Owner Verification
Factory Verification
Activity Verification
2. TRUST BADGES
✅ Verified Business
Requirements:
Mobile Verification
Email Verification
GST Verification
✅ Trusted MSME
Requirements:
GST Verification
Udyam Verification
Address Verification
⭐ Marketal Trusted Partner
Requirements:
Owner Verification
Enhanced Document Verification
Detailed Profile Validation
🏭 Factory Verified
Requirements:
Manufacturing Facility Evidence
Factory Photographs
Verification Process Completion
3. TRUST SCORE
Marketal may assign a Trust Score using factors such as:
Compliance
GST
Udyam
PAN
Business Profile Quality
Completeness
Certifications
Product Information
Verification Status
Owner Verification
Address Verification
Factory Verification
Platform Activity
Responsiveness
Community Participation
RFQ Participation
4. VERIFICATION DISCLAIMERS
Verification indicates only that information has been reviewed based on available records.
Verification does not constitute:
❌ Financial guarantee
❌ Product quality assurance
❌ Commercial guarantee
❌ Payment guarantee
❌ Legal certification
5. REVOCATION
Marketal may revoke Trust Badges where:
Documents expire
Information becomes inaccurate
Fraud is suspected
Complaints reveal serious concerns
POLICY 7: COMMUNITY & GROUP GUIDELINES
Purpose
Marketal Communities and Groups exist to promote:
Networking
Knowledge Sharing
Supplier Discovery
Business Discussions
Collaboration
1. PROFESSIONAL CONDUCT
Users shall:
✅ Communicate professionally
✅ Respect other members
✅ Share relevant content
✅ Participate constructively
2. ACCEPTABLE CONTENT
Examples include:
Industry Insights
Product Updates
RFQs
Business Opportunities
Market Information
Vendor Recommendations
Knowledge Sharing
3. PROHIBITED CONTENT
Users shall not post:
Illegal Content
Illegal products
Illegal activities
Misleading Content
False certifications
Fake testimonials
Misleading advertisements
Spam
Bulk messages
Repetitive promotions
Irrelevant posts
Abuse
Harassment
Threats
Defamation
4. COMMUNITY MODERATION
Marketal may:
Remove content
Restrict participation
Suspend memberships
Remove group access
where necessary.
5. GROUP OWNERS
Group administrators shall:
Maintain professional standards
Ensure relevance
Prevent abuse
Comply with Platform policies
6. NO EXPECTATION OF PRIVACY
Information shared within groups may be visible to:
Group Members
Moderators
Marketal Personnel
Users should exercise caution while sharing commercially sensitive information.
POLICY 8: MARKETPLACE POLICY
Purpose
Marketal Marketplace enables businesses to showcase and discover:
Products
Services
Suppliers
Manufacturers
Dealers
Distributors
1. PRODUCT LISTINGS
Users may create product listings containing:
Product Names
Images
Videos
Descriptions
Specifications
All information must be accurate and lawful.
2. SERVICE LISTINGS
Users may list:
Professional Services
Technical Services
Manufacturing Services
Consultancy Services
Users warrant they possess rights and authority to offer such services.
3. PROHIBITED PRODUCTS & SERVICES
The following are not permitted:
Illegal Products
Contraband
Counterfeit items
Restricted goods
Fraudulent Listings
Misrepresented products
False descriptions
Fake certifications
Infringing Goods
Products violating:
Copyright
Trademark
Patent
Trade Secret Rights
4. BUYER RESPONSIBILITIES
Buyers shall:
✅ Conduct independent due diligence
✅ Verify specifications
✅ Verify certifications
✅ Validate suppliers
5. SELLER RESPONSIBILITIES
Sellers shall:
✅ Provide accurate information
✅ Maintain truthful capabilities
✅ Honour commitments
✅ Comply with laws
6. TRANSACTION DISCLAIMER
Marketal does not guarantee:
Product Quality
Delivery
Commercial Results
Payment Recovery
Marketal is not a contracting party.
7. LEADS & ENQUIRIES
Marketal may distribute:
Leads
RFQs
Buyer Enquiries
Supplier Enquiries
Lead availability and quality may vary.
No guarantee of conversion exists.
8. PLATFORM RIGHTS
Marketal reserves the right to:
Remove Listings
Investigate Complaints
Suspend Sellers
Restrict Marketplace Access
where necessary for platform integrity and user safety.
POLICY 9: RFQ POLICY
Marketal RFQ (Request For Quotation) Policy
Effective Date
[16/10/2026]
1. PURPOSE
The Marketal RFQ System is designed to facilitate commercial interactions between:
Buyers
Procurement Teams
Purchase Managers
Manufacturers
Suppliers
Dealers
Service Providers
MSMEs
The RFQ system is intended solely as a business introduction and sourcing facilitation mechanism.
2. RFQ TYPES
Marketal may permit posting of:
Product RFQ
Examples:
Auto Components
Engineering Parts
Packaging Products
Machinery
Service RFQ
Examples:
Fabrication
Powde Coating
Transport
Recruitment
Procurement RFQ
Examples:
Vendor Development
Strategic Sourcing
Annual Contracts
Capacity Requirement RFQ
Examples:
CNC Capacity
Manufacturing Capacity
Contract Manufacturing
3. RFQ SUBMISSION REQUIREMENTS
Users posting RFQs shall:
Provide Accurate Information
The User represents and warrants that:
Requirement exists
Information is genuine
Requirement is not misleading
Include Sufficient Details
Examples:
Product Name
Quantity
Material
Delivery Location
Expected Timeline
Maintain Professional Conduct
Users shall not:
Post fake opportunities
Seek confidential competitor information
Post misleading requirements
4. RFQ OWNERSHIP
The User posting an RFQ remains responsible for:
RFQ content
Requirement accuracy
Supplier communications
Award decisions
Marketal assumes no responsibility for procurement outcomes.
5. RFQ DISTRIBUTION
Marketal may distribute RFQs through:
Website Listings
App Notifications
WhatsApp Campaigns
Email Campaigns
Supplier Recommendations
Without guaranteeing visibility or response levels.
6. RFQ RESPONSE POLICY
Suppliers responding to RFQs shall:
✅ Provide accurate information
✅ Represent genuine capabilities
✅ Quote honestly
✅ Maintain confidentiality
Suppliers shall not:
❌ Submit misleading quotations
❌ Claim non-existent certifications
❌ Misrepresent production capacities
7. RFQ EXPIRATION
Marketal may:
Archive RFQs
Close RFQs
Remove RFQs
Request updated information
after specified timelines.
8. COMMERCIAL DISCLAIMER
Marketal does not guarantee:
RFQ authenticity
Supplier capability
Order award
Business conversion
Revenue generation
All decisions remain solely between businesses.
9. RFQ REMOVAL RIGHTS
Marketal may remove RFQs that:
Are incomplete
Are fraudulent
Violate policies
Create legal risks
without prior notice.
POLICY 10: CONTENT & REELS POLICY
1. PURPOSE
Marketal allows businesses to publish:
Product Videos
Service Videos
Factory Walkthroughs
Reels
Demonstrations
Case Studies
Testimonials
Educational Content
2. ACCEPTABLE CONTENT
Users may upload:
✅ Product demonstrations
✅ Service showcases
✅ Manufacturing processes
✅ Business knowledge
✅ Industry updates
✅ Success stories
✅ Event coverage
3. PROHIBITED CONTENT
Users shall not upload:
False Content
Misleading claims
Fake achievements
Fake clients
False certifications
Illegal Content
Illegal products
Prohibited services
Regulatory violations
Copyright Violations
Content that violates:
Copyright
Trademark
Patent Rights
Harmful Content
Malware
Fraud schemes
Phishing attempts
4. CONTENT LICENSE
Users grant Marketal a license to:
Host
Store
Display
Promote
Distribute
uploaded content.
Ownership remains with Users.
5. CONTENT MODERATION
Marketal may:
Review content
Restrict visibility
Remove content
Suspend accounts
where violations are identified.
6. REELS DISCOVERY
Marketal may feature selected content based upon:
Relevance
Engagement
Quality
Compliance
No User has a guaranteed right to promotion.
POLICY 11: BUYER & SUPPLIER POLICY
1. PURPOSE
This Policy governs interactions between buyers and suppliers using Marketal.
SECTION A: BUYERS
Buyer Responsibilities
Buyers shall:
✅ Post genuine requirements
✅ Communicate professionally
✅ Evaluate suppliers fairly
✅ Respect confidentiality
RFQ Conduct
Buyers shall not:
❌ Post fake RFQs
❌ Mislead suppliers
❌ Collect quotations for non-existent projects
❌ Misuse supplier information
Due Diligence Obligation
Buyers remain responsible for verifying:
Certifications
Capabilities
Production Capacity
Legal Compliance
SECTION B: SUPPLIERS
Supplier Responsibilities
Suppliers shall:
✅ Provide truthful information
✅ Maintain updated profiles
✅ Honor commitments
✅ Protect confidential information
Capability Claims
Suppliers shall not:
❌ Claim certifications they do not possess
❌ Misrepresent production facilities
❌ Exaggerate manpower or infrastructure
Quotation Conduct
Quotations must:
Be honest
Reflect actual commercial intent
Comply with applicable laws
SECTION C: TRANSACTION DISCLAIMER
Marketal shall not become party to:
Contracts
Purchase Orders
Invoices
Deliveries
Commercial Transactions
Businesses transact at their own risk.
POLICY 12: GRIEVANCE REDRESSAL POLICY
1. PURPOSE
Marketal aims to provide a transparent framework for addressing user concerns.
2. GRIEVANCE OFFICER
Users may contact:
Grievance Officer
Email: marketal.business@gmail.com
3. COMPLAINT TYPES
Users may submit complaints related to:
Privacy
Content
RFQs
Marketplace
Communities
Trust Badges
Verification
Memberships
4. COMPLAINT SUBMISSION
Users shall provide:
Name
Registered Email
Mobile Number
Description of Complaint
Supporting Evidence
5. ACKNOWLEDGEMENT
Marketal shall make reasonable efforts to acknowledge complaints within:
7 Working Days
6. RESOLUTION
Target resolution period:
30 Working Days
depending on complexity.
7. ESCALATION
Users dissatisfied with responses may request escalation for further review.
DPDP CONSENT NOTICE
Digital Personal Data Protection Act (India)
By registering with Marketal, you expressly consent to:
Collection
Collection of:
Personal Data
Business Information
Verification Documents
User Content
Processing
Processing for:
Verification
Networking
Matchmaking
Marketing Communications
RFQ Services
Storage
Storage in secure systems operated by Marketal and authorized service providers.
Withdrawal of Consent
Users may withdraw consent.
Withdrawal may affect ability to access certain services.
Rights of Data Principals
Users may:
✅ Access Data
✅ Correct Data
✅ Request Deletion
✅ Withdraw Consent
✅ File Complaints
ACCESSIBILITY STATEMENT & TERMS
Marketal Commitment
Marketal strives to provide an inclusive experience for all users.
Accessibility Features
The Platform aims to support:
✅ Mobile responsiveness
✅ Keyboard accessibility
✅ Readable layouts
✅ Structured content
✅ Accessibility improvements over time
User Assistance
Users facing accessibility challenges may contact:
marketal.business@gmail.com
Accessibility Disclaimer
While reasonable efforts are made, Marketal does not guarantee full compatibility across every device, browser, or assistive technology.
COMMUNITY ENFORCEMENT FRAMEWORK
Enforcement Levels
Level 1
Educational Warning
Level 2
Content Removal
Level 3
Temporary Restrictions
Messaging Restrictions
Group Restrictions
Marketplace Restrictions
Level 4
Account Suspension
Level 5
Permanent Removal
For:
Fraud
Impersonation
Repeated Abuse
Severe Violations
User Appeal Process
Affected users may submit an appeal within:
15 Days
of action taken.
Marketal retains final decision-making authority.
LEGAL DISCLAIMER NOTICES
Platform Disclaimer
Marketal is a technology platform facilitating business interactions.
Marketal is not:
A buyer
A seller
An employer
A recruitment agency
A distributor
A procurement consultant
Business Verification Disclaimer
Badges and Trust Scores reflect platform verification activities only.
They are not guarantees of:
Financial health
Product quality
Commercial reliability
Lead Generation Disclaimer
Marketal does not guarantee:
Sales
Revenue
Customers
Leads
Business Growth
Actual results vary.
Opportunity Disclaimer
RFQs, buyer requirements, supplier requirements, and business opportunities may change, expire, or become unavailable at any time.
No Professional Advice
Information provided on Marketal does not constitute:
Legal Advice
Tax Advice
Financial Advice
Procurement Advice
Regulatory Advice
Users should seek professional consultation where required.
Survival Clause
The following provisions survive account closure or termination:
Privacy Obligations
Intellectual Property Rights
Indemnification
Limitation of Liability
Dispute Resolution
Governing Law
Confidentiality Obligations
Recommended Legal Footer
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For the Business, By the Business
संपर्कः । व्यापारः । समृद्धिः ।
Connection • Business • Prosperity
